- AI & Robotics
- Globale tjenester
- Rekruttering og bemanning
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- Konsulentformidling - IT
September 13th, 2018 will be my second Amesto Beyond event. Last year we had great speakers talking about talents and technology. This year we address "customer experience in the age of turbulence". A distinctive customer experience and a unique mission statement can create magic, as Disney stated with; "We create happiness by providing the best in entertainment for people of all ages everywhere."
Which brings me to the point of why I started in Amesto. I believe in magic, that we can shape our future and make a difference.
A recent report based on a global survey with 400 CIOs from Forbes Insights highlights that "five years ago, CIOs believed their most important skill was technology know-how. Today, they believe it is contributing to corporate strategy...". The analysis also states that "40% of CIOs say their function will be essential to successfully formulating customer-facing solutions, creating global capabilities, developing new revenue-earning opportunities and fostering innovation within their companies."
Customer facing solutions can be defined as "designed to deliver satisfying user experiences via all customer touch points". To raise the bar, we want to deliver the best user experience!
A clear goal, but on the path, we need to keep the lights on. We need to fix the basic and transform on the way. So, what did we do in Amesto...
After one week in the new job I had 15 topics on my list. Some more urgent than others. Highlighting the most important I can wrap them up in five:
Not surprisingly regulatory compliance was one of them. The top-5-list was also the first step of addressing key areas in the new information technology strategy directly supporting the organization's core mission.
Our main challenge was lack of a coherent IT strategy.
Which was a competitive dis-advantage.
So, what did we do...?
HR master data